Strategic user experiences part of service design with thoughtful product design touchpoints that achieve results.

Affinity map with clusters from user research

Mobile device with product used to deliver disaster relief services

Ecosystem map, service blueprint, and journey map for new service

Complex Information Architecture for NGO

Introduction slides for my design courses about personas, journey maps, and service design.

Asset Management Enterprise App

Store Maintenance Mobile Software App

Real Estate Application Discovery

Customer Onboarding Service Software

Website: NatureScapes Store

Email Marketing Design and Development

Greeting Card Design

My passion is designing for real people.

The best user experiences and service designs begin with discovery, research, collaboration, and an intentional results-driven strategy.

I’m always learning and giving back.

Jamie Umak - UX Certification Badge from Nielsen Norman Group

UX Certified through Nielsen Norman Group with UX Management Specialty

I love attending conferences and learning from others through one of the best UX training programs available.

Jamie Umak - UX Certification Badge from Nielsen Norman Group

Former Chapter Leader of Interaction Design Foundation Baltimore, MD

For six years I managed the IxDF Baltimore group, mentored designers, and organized design meetups for 90+ members.

Start transforming your user and service experiences by discovering the magic of strategic design.

I’m always available for new opportunities, consulting, writing, mentoring, and conversation.

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